Client Testimonials

What Kent Family Mediation Service Clients Have Said About Using Kent Family Mediation Service  

For some people the idea of mediating with an ex-partner, or with a family member can be a very daunting and frightening prospect, particularly if they have not had any contact with the other person for some time and in situations where certain things may have been said, or done by both parties.


We have put as much information as possible on this website to try to alleviate some of the apprehension that you may currently be feeling as a result of splitting up with your ex partner, wife, husband or spouse, or getting divorced from them. After mediating many Kent Family Mediation Service clients have said how much the Kent family mediator had helped them, how mediation had helped them to look at other options that they hadn’t previously considered, how quickly they have reached an agreement during family mediation, how very much at ease they felt during the family mediation process and how they wished they had attended family mediation sooner! 


We positively welcome and value any feedback that we are given by the family mediation clients that have used Kent Family Mediation Service and we want to share it to help other people who may be going through a divorce, a relationship split, or a family separation.


Below is some of the feedback that has been received to date from Kent Family Mediation Service clients who have mediated with Kent Family Mediation Service. If you are considering mediating and still have concerns about attending family mediation, please share them with us, by calling 01795 410457.  Please be assured that all calls are treated in the strictest confidence.

A question that Kent Family Mediation Service asked a number of family mediation clients. “If you were providing the family mediation service, what changes would you make?”

“I wouldn’t change anything, all the service I received was good.”

 “To me the staff at Kent Family Mediation Service and the whole family mediation process were excellent, I didn’t feel any changes were needed. Thank you!”

 “My husband and I attended two family mediation sessions, the last being at Thatcher House in Tunbridge Wells yesterday at 10am. I don’t remember the name of the family mediator we saw, but she was very kind. As a result of her words yesterday, my husband came to a far more generous agreement than I was anticipating. I would very much appreciate it if you would pass on my heartfelt thanks. Assuming that our agreed Memorandum of Understanding holds, our Family Mediators actions have gone a long way to securing a far more financially secure future for me and I am very, very grateful.”

“It’s great thank you!”

“I don’t feel that I could suggest any changes to Kent Family Mediation service, as I was happy with the family mediation service”.

“I found the service overall helpful. I feel that family mediation works well and it does what it says on the tin!”

“I can’t think of any changes I would make to Kent Family Mediation Service – keep up the good work!”

At Kent Family Mediation we understand the concerns and fears that some family mediation clients may have before their first family mediation appointment. It is human nature and natural for people to feel anxious about trying something new, or considering taking part in something that they may know little about, at a time when they may already be feeling very emotional and vulnerable.


Below are some of the comments that Kent Family Mediation Service mediation clients have made after having successfully mediated, and reached an agreement with their ex partner, husband or wife.

“The situation between us seems to be flowing along better than it was.  I think the threat of mediation has finally changed my ex-partners perspective of this situation, and they are now actively working with my family to sort out any paperwork that needs to be done. It is still an extremely sad time in our lives, but we are getting on better, so thank you for your support with this.”

“Thanks team! Things have really moved on from my first visit and I am thankful of that! As I was getting nowhere. Every meeting is a step closer. Thank you!”

“I had a really positive experience with this centre. Everyone I spoke to was professional but understanding & kind. When I met with the mediator (which I was terrified to do), I ended up finding a professional & safe individual who I could confined it. She seemed to understand where I was coming from and the situation yet knew her place and the laws. It wasn’t the best situation but this centre tried and truly did meet in the middle. I’d highly recommend the worst cases going to them.”

“Michelle, I cannot thank you enough. You and your team have been so kind and efficient. We will remember you in our prayers Michelle. God bless you.”

“My wife and I are attempting to try and resolve the issues out of court/mediation. Thank you for what you have done, it’s a terrific service that you provide!”

“Following on from our meeting which was held at the Dartford offices, would you if possible thank the young lady for a very relaxed meeting”.

“Thanks ever so much. Could you please pass on my thanks to the mediator. I had my boy for the first time this weekend and we thoroughly enjoyed ourselves. Without her help that couldn’t have happened. Many thanks again.”

“I wanted to thank Paula for her professionalism and support on Friday with one of our parents”. Home Start Ashford

“May I say that the lady we saw for mediation in Canterbury was really helpful and amazingly calm, PLEASE send her a big thank you for helping us to resolve our differences, we are very grateful to her indeed!”

 “Hi, Please pass on my thanks to Bernardina for her patience and kindness towards me at what was an extremely difficult time for me.”

“I would like to thank you for your help and guidance during this difficult time and would recommend you to any one that may require your services.”

“Hi, I would like to say thank you for all your help and effort in aiding me to try and mediate with my ex wife.”

“I would like to thank you for your help and guidance during this difficult time and would recommend you to any one that may require your services.”

“I see mediation as a great opportunity and platform for ex-partners to find solutions. I know it works for lots of people – Great job guys!!”

“I would just like to thank you for being such a friendly and efficient company, In this day and age companies take such along time to respond to anything, but you all as a company I can’t fault, it’s a shame it has come to this in the first place, but having people who make it a little bit easier really helps a lot, I just hope things move on from here all I want is my life back away from him, and to find a job, I am not used to being out of work and that alone is hard.

“Once again thank you all so much for being so helpful and efficient.”

“Thank you for all your help with our case. The service was excellent especially the service from the admin team”.

“Family mediation has really helped us. Please thank our mediator for all the help they gave us.”

“Family mediation has definitely improved our situation and has helped us to find a way forward”.

“Thank you so much for the help and support you have given us in some a difficult time. We both really appreciate it”.

“In December 2009, my then wife and I attended several sessions of family mediation with Kent Family Mediator Brian Sherwood, held at Kent Family Mediation Service in Gillingham.

“This is just a note to say thank you, though it is such a long time ago. Mr Sherwood was in my opinion an excellent family mediator and there was clarification, especially regarding financial calculations. However, my partner decided that she did not wish to continue, just at the point where the nitty-gritty was become very clear.”

“Unfortunately one of the parties withdrew (not me) and the family mediation ended, followed by more than a year of very expensive legal wrangling through our solicitors and involvement of the court, though there was a settlement finally by agreement. The total cost was about £30,000 in legal fees, which actually corresponded to the amount in dispute between the 2 sides.


Of course I am really sorry that we could not resolve the matter through family mediation and I would highly recommend Kent Family Mediation Service.”

“Family Mediator Bernardina is a credit to you”

“Family Mediator Paula was great, she helped us tremendously!”

“Just to make people more aware that family mediation exists, what family mediation is and how much family mediation can change your life, because it really has changed mine! “

“The Family Mediator was fantastic, he supported me through a really hard time in my life. “

“Family mediation was very helpful, although a difficult time for ourselves. Many thanks. “

“The Family Mediators were fantastic. They gave us both equal opportunity to talk, but didn’t take sides.”

“I have to say Family Mediator Sarah Emanuel was absolutely brilliant! This was my second family mediation meeting, but the first time I had met Sarah, she genuinely wanted to see this resolved. Many thanks Sarah!”

“Family Mediator Mark was very knowledgeable and professional.”

“I was very happy with my family mediator Brian who helped us through a hard and difficult time. “

“I would like to thank our Family Mediator for helping us through this process. She showed both support and impartiality to both my husband and myself “

“One of my friends told me about how good family mediation was for her, so on her advice I tried it. Family mediation really helped me and my ex husband sort out our problems sensibly “

“With the help of our Family Mediator we reached an agreement quickly. Thank you so much for helping us! “

“I am so glad I tried familuy mediation, my only regret is that we didn’t try family mediation earlier. “

“Our family mediator was so down to earth and treated us both fairly “

“I don’t know why we didn’t try family mediation before, it has really helped us to sort things out and move on with our lives.”

“My Family Mediator was Sarah and I wouldn’t change a thing about our family mediation”

“Thank you for listening to us both and not judging us. I would recommend family mediation to anyone who was in the process of separation.”

“I was worried about mediating and seeing my ex husband again, but the Family Mediator helped me to relax and for the first the first time in a long time, we were able to talk about our boys without arguing with each other.”

“I got Legal Aid which paid for my family mediation and I haven’t had to pay a penny back even after we reached our agreement “

“Our children have been so much happier since we sorted out our problems in family mediation “.

“A first class service from the Kent Family Mediation Service mediators!”

“I would like to take this opportunity to thank all of you very much for the work that you have put in and the service you provide. Every single I wish to thank the Service and especially to our Family Mediator Mr Sherwood for his kind efforts.”

“For me the service with Kent Family Mediation was great, as it meant agreement was reached quickly; so I can move house and draw a line under everything. “

“The person that I have spoken to at Kent Family Mediation has been polite, professional, knowledgeable and always more than happy to help me when I needed it”.

“I would just like to take a minute to thank Bernardina on my zoom meeting today, she was very professional and a credit to the mediation team at Kent”.

Our news page contains further information about family mediation, including an interview with a past family client about what they learned from their divorce and how this has affected the way that they look at things now. Click HERE to read their story.


If you would like to make a referral to Kent Family Mediation Service, or find out more about how family mediation can help your situation, please click HERE

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Kent Family Mediation Service are pleased to announce that we have been granted a contract to provide Parenting Information Programmes in Kent on behalf of Cafcass. We hold the SPIP courses in a number of locations in Kent…

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